Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that shipping costs are not refundable.
To start a return, you can contact us at hi.there@sonofasailor.co. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note that Son of a Sailor is not responsible for item loss or damage in-transit for items returned to our studio, so we recommend shipping items with delivery confirmation/insurance to avoid issues. When returning, please make sure merchandise is packaged appropriately to avoid damage in shipping. If an item is returned to the Son of a Sailor studio in any condition besides new, a return may not be granted.
You can always contact us for any return question at hi.there@sonofasailor.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us within 7 days with any information on how we can help you!
If your package arrives damaged, please photograph the item before it is opened to document the incident upon arrival so that an insurance claim may be processed. We will ask for these photos for any damaged item claim, so send them to us first thing to save time!
If your item does not arrive, but was marked as delivered, the first thing we will ask is that you check for some common shipping snafus! Are you in an apartment? Make sure to check with the front office. Ask your neighbors! Ask your friendly mail delivery person! Often times there are mis-deliveries that can be solved by looking in your direct vicinity.
While Son of a Sailor is not responsible for delays, damage or loss, we will work with you to locate your package, file a claim with the appropriate shipping provider, and resolve the situation to the best of our ability!
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.