Lifetime Guarantee
Hard Goods, Easy Living.
We stand by our products; that's why we offer a Lifetime Guarantee on our leather & supply products.
If your item is defective for any reason, we will repair it at no cost. What is considered a defect? Faulty seam stitching, failed zippers, buttons, or snaps, and faulty hardware.
We use beautiful and durable English Bridle leather for our products, but leather naturally ages over time. We do not offer leather restoration, and recommend viewing our care page for how to best care for your leather.
If your product is not defective, but you need a repair, we are happy to help with that, as well! Sometimes things break, but we can help you put the pieces back together.
Jewelry Breaks...
We can usually fix it! As someone who is pretty rough on her jewelry, Jessica knows that things can't always withstand the sheer force of life. Jewelry gets caught on things, lost in your purse for a year, and is generally along for the rough, rough ride.
If your Son of a Sailor piece has seen better days, we're more than happy to get 'er fixed up for you. Just follow the steps below and we'll let you know if we can repair your piece.
Have something that is past the point of repair? We will re-make the piece and give you a discount on the price of the replacement.
Steps for repairing your goods:
In Store
If you are local to San Antonio, you can drop off your product at our shop. Come right in and we'll get you taken care of. Feel free to email hi.there@sonofasailor.co beforehand with any questions.
By Mail
If you are unable to drop off your product at our store, we also accept repairs by mail.
STEP 1:
We ask that you first email a few photos of the needed repair and provide information about the issue to hi.there@sonofasailor.co.
STEP 2:
We will email back with information about whether your issue qualifies for our Lifetime Guarantee policy. If not, we will inform you of what the repair cost will be for your item.
STEP 3:
Upon hearing back through email, please send your product prepaid and insured to:
Son of a Sailor
904 Nolan Street
San Antonio, TX 78202
STEP 4:
We will begin the process of repairing your product as soon as we receive it. We will send you an invoice for any repair fees and the return shipping cost.
PLEASE NOTE:
- ONLY Son of a Sailor goods are eligible for repairs.
- Return shipping is charged for all mail-in repairs.
- Parts may have slight style differences based on supply chain and design changes over time. We will do our best to match the original parts used.
- Every item is subject to review by our customer service team.
- All replacements require proof of purchase.
caring for your goods
Our jewelry is made of hand-forged brass, cast bronze, sterling silver, gold-filled chain, and various ceramic beads and gemstones. The chain used in our pieces is either sterling silver or 14k gold-filled, which should last for a lifetime of wear. If it becomes dirty, just wipe with a dry cloth. The pendants in this collection are made of hand-forged silver, brass, or cast bronze, all of which can be cleaned using a polishing cloth and should be kept in a clean dry place to prevent patina. You can use a jewelry polishing compound if you desire, but care should be taken to avoid getting the compound on other elements such as gemstones and beads.
Leather items should be kept in a clean, dry place and leather jewelry should not worn while showering or swimming.
Leather will become more brittle and less conditioned with repeated exposure to water, so it is best to avoid getting leather items wet.
Natural veg-tan leather will tan with use and exposure to sunlight, moisture, and oxygen. Over time, veg-tan leather should be expected to grow darker, more brown, and show lovely history of use.
Brass and bronze are metal alloys that antique, or oxidize, over time. With exposure to the elements (moisture, salt in the air, etc.) the metal will tarnish and will grow to a dark golden brown finish. Brass and bronze may be polished to restore their shine, if desired, similarly to sterling silver.
Wash and dry copper pieces immediately to prevent spotting, though some spotting will occur over time from reactions with tap water. Copper will patina with time, which many find appealing, but can be polished to it's original shine. We recommend using Wright's Copper Creme to brighten it up, use with their instructions.
In order to achieve our signature steel appearance, our steel has earned a specific oxidized patina and has been coated with a varnish. For best results, do not put in the dishwasher or soak in water for long periods of time. In the words of our fearless leader, Billy, "It's tough as nails, don't worry about it."
Raw wood items like our Sertodo shot boards are finished with conditioning oils to maintain the finish of the wood. Boards should not be put in the dishwasher, but rather should be washed by hand and dried immediately after wash. Regularly adding oil (like cutting board oil or olive oil) will keep wood conditioned.