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TERMS & CONDITIONS

As a Son of a Sailor Stockist you are able to conveniently shop all current Son of a Sailor product, as well as display items, at wholesale prices. Simply shop our selection, adding desired items to your cart, and proceed to checkout. After reviewing your order you may elect to pay with a credit card at the time of checkout, or select "Wholesale Order" as your form of payment to be invoiced for your order. If you elect to be billed, we we will email you an official invoice promptly that will be due by the time we ship your order. 

To view our line sheet, go here!

We are pleased to work with you, and are excited to offer our full range of items for your shop. Please let us know if you have any questions or concerns!

ORDER MINIMUM/REORDER

Our minimums are $400 for an opening order and $300 for a reorder. Please make sure your order reaches this minimum when checking out.

PAYMENT

Payment in full is required prior to shipment of your order, so please ensure that payment is arranged in advance of your delivery date to prevent delays. Payment may be made in the following ways:

VIA WEBSITE

Payment via credit card may be done at the time of your order via our website. Your payment history may be viewed within your account at any time. You will receive an order confirmation with your payment reflected from our accounting system, Quickbooks, after placing your order.

VIA YOUR INVOICE

If you elect to be invoiced for your order, you will receive an invoice from our accounting software, Quickbooks, through which you may process payment for your order.

VIA CREDIT CARD

If you would like to call the studio to provide a credit card for payment over the phone, you may do so during our business hours. You may also elect to keep a credit card on file that we will run upon shipment of your order. Please note that orders may be ready to ship prior to their 6 week deadline and cards will be charged at completion, unless other instructions are given. We store credit card information securely using Quickbooks, and you may manage your cards on file. This allows you to update cards or remove cards if you no longer wish to keep them on file. Please contact us if you'd like to set up your card on file.

CHECK

Checks may be mailed to:

Son of a Sailor
241 N. LBJ Drive
San Marcos, Texas 78666

RUSH ORDERS

Rush orders may be accepted on a case-by-case basis. Orders with a delivery date prior to our 6 week production time must be authorized with a Son of a Sailor representative. Payment in full in advance is required for rush orders, and may be subject to a rush fee.

CUSTOM ORDERS

We are proud to offer a wide assortment of customizable product. Custom orders must be paid in full when placed in order to begin production. Delay in payment may extend the delivery date of custom orders. Please note, custom orders may not be cancelled, and are not eligible for refund or exchange. All sales on custom items are final.

TURNAROUND TIME

Our items are carefully hand-crafted from our San Marcos, Texas studio. We strive to produce and ship wholesale orders as quickly as possible. That said, please allow 4-6 weeks for delivery. 

If you desire a ship date on your order that is earlier than the full 6 week delivery time, please contact us to discuss the possibility of making that happen. We are happy to accommodate our stockists whenever possible.

We often require 6-8 weeks during the busy holiday season and high order volume. We will confirm ship dates along with your invoice. During the holiday season, we will send notification of our ordering deadlines in our newsletter to ensure that your important holiday order arrives in time for your peak season!

PACKAGING

Each item is individually packaged in a poly zip bag and labeled. If desired, muslin bags are available, by request, at no additional charge.

Gift boxes for all items are available, but may be subject to additional costs. The typical charge for gift boxes is $1 each. Please note that shipping costs for boxed items go up, often dramatically.

We are happy to offer additional packaging options to fit your needs, please contact us for any specific requests. Please note that shipping costs for boxed items go up, often dramatically.

SHIPPING & DELIVERY

Domestic orders are shipped via UPS with insurance. If you have an account number you would prefer that we use for shipment, please provide us with that number at the time of your order.  

International orders are shipped via UPS, and customers are responsible for all customs, duties, taxes, and tariffs. If an alternative shipping method is preferred, please indicate that at the time of your order. 

Estimated shipping costs are added to orders at the time of placement. All actual shipping costs are calculated at the time of shipment. Should the real shipping cost differ from the estimated, an adjustment will be made in whichever direction is necessary. Expedited shipping is available by request, at an additional cost.

When paying for your order at the time of placement, shipping costs are calculated based on the weights of the products in your cart. While this calculation is often accurate, there are times when the calculation will be greater or less than the actual cost. The actual cost of shipping and handling is calculated at the time of shipment., and any adjustment necessary will be made. 

By request, Son of a Sailor can ship orders via USPS rather than UPS. Son of a Sailor is not liable for loss or damage on orders shipped via USPS. Please be sure to request your preference for USPS, and agree to assume liability prior to shipment.

Son of a Sailor is not responsible for carrier delays, damage, or loss. Should your item arrive damaged, please photograph the packaging and the product so that we may assist you in making an insurance claim with the carrier. 

CANCELLATIONS, RETURNS & EXCHANGES

Please make any cancellations or changes within 48 hours of placing your order. Any cancellations or reductions in your order after 48 hours may be assessed a 15% restocking fee. 

Exchanges on new, unused, currently available merchandise may be made at our discretion. Please contact us prior to shipping any items to the studio to discuss your exchange. Son of a Sailor reserves the right to deny the exchange of any goods that it does not deem to be in "like-new" condition. All shipping expenses for exchanged merchandise are the responsibility of the retailer. 

Son of a Sailor accepts returns on defective merchandise only, and are valid for exchange or credit. Please request return authorization before shipping returned merchandise. Items returned without authorization are not the responsibility of Son of a Sailor. 

REPAIRS

Son of a Sailor stands behind our products and we are happy to repair damaged merchandise from retailers or your customers. Repairs may be subject to a fee, depending on the situation. Please contact us with your desired repair to discuss specifics.

 

+ Son of a Sailor expressly prohibits the resale of our goods on third party vendor sites such as eBay, Amazon, or Etsy. Doing so without prior consent is a direct violation of our wholesale agreement. +

 

We'd like to thank you for your business, and we look forward to working with you! Please let us know if you have any questions or concerns.