TERMS & CONDITIONS
Welcome to Son of a Sailor! As a Son of a Sailor stockist you can conveniently shop Son of a Sailor product, as well as display items, at wholesale prices. Simply login to your Son of a Sailor account, shop current collection and selected sale, and just add desired items to your cart, proceed to checkout. After reviewing your order you may elect to pay with a credit card at the time of checkout or select "Wholesale Order" as your form of payment to be invoiced directly for your order. If you elect to be billed, we will email you an official invoice that will be due prior to shipment.
We are pleased to work with you, and are excited to offer our full range of items for your shop. Please let us know if you have any questions or concerns!
ORDER MINIMUM / REORDER
For first time stockists, opening order minimum is $500. Reorder minimums are $300, please ensure your order reaches this minimum when checking out.
Son of a Sailor requires payment in full prior to shipment of your order; a delay in payment may result in a delay of shipment. Please ensure that payment is arranged in advance of your delivery date. Payment may be made in the following ways:
Payment via credit card may be completed at the time of your order via our website. Your payment history may be viewed within your account at any time. You will receive an order confirmation with your payment reflected from our accounting system, Quickbooks, after placing your order.
VIA YOUR INVOICE
If you elect to be invoiced for your order, you will receive an invoice from our accounting software, Quickbooks, through which you may process payment for your order.
VIA CREDIT CARD
If you would like to call the studio to provide a credit card for payment over the phone, you may do so during our business hours. You may elect to keep a credit card on file that we will run upon shipment of your order. We store credit card information securely using Quickbooks, and you may manage your cards on file. This allows you to update cards or remove cards if you no longer wish to keep them on file. Please contact us if you'd like to set up your card on file.
Checks may be mailed to:
Son of a Sailor
916 Springdale Road
Building 3 Number 105
Austin, Texas 78702
Rush orders are accepted on a case-by-case basis. Orders seeking a delivery date quicker than our estimated 6 week production time must be authorized by a Son of a Sailor representative. Rush orders must be paid in full when order is placed, rush orders may be subject to a rush fee.
We are proud to offer a wide assortment of customizable product. The full custom portion of orders must be paid in full when placed in order to begin production. Delay in payment may extend the delivery date of custom orders. Please note, custom orders may not be cancelled, and are not eligible for refund or exchange. All sales on custom items are final. If you would like to learn more about Son of a Sailor’s custom offerings, please go here.
Our items are carefully handcrafted in our Austin, Texas studio. We strive to produce and ship wholesale orders as quickly as possible. That said—please allow 4-6 weeks for delivery.
If you desire a ship date on your order that is earlier than the full 6 week delivery time, please contact us to discuss the possibility of making that happen. We are happy to accommodate our stockists whenever possible.
We will confirm ship dates along with your invoice. During the holiday season, we will send notification of our ordering deadlines in our newsletter to ensure that your important holiday order arrives in time for your peak season!
Each item is individually packaged in a poly zip bag. If desired, branded muslin bags are available, by request, at no additional charge. We also have a selection of branded carding for our Irena and Septima Bracelets, as well as our Initial Necklaces. If you’d like more information, please send an email to firstname.lastname@example.org
Gift boxes for all items are available, but may be subject to additional costs. The typical charge for gift boxes is $1 each. Please note that shipping costs for boxed items increase, often dramatically.
We are happy to offer additional packaging options to fit your needs, please contact us for any specific requests. Please note that shipping costs for boxed items go up, often dramatically.
Domestic orders are shipped via FedEx with insurance. If you have an account number you would prefer that we use for shipment, please provide us with that number at the time of your order.
By request, Son of a Sailor can ship orders via USPS or UPS rather than FedEx. Son of a Sailor is not liable for loss or damage on orders shipped via USPS. Please be sure to request your preference for USPS, and agree to assume liability prior to shipment.
International orders are shipped via USPS, FEDEX, or UPS, and customers are responsible for all customs, duties, taxes, and tariffs. If an alternative shipping method is preferred, please indicate that at the time of your order.
Estimated shipping costs are added to orders at the time of placement. All actual shipping costs are calculated at the time of shipment. Should the real shipping cost differ from the estimated, an adjustment will be made in whichever direction is necessary. Expedited shipping is available by request, at an additional cost.
When paying for your order at the time of placement, shipping costs are calculated based on the weights of the products in your cart. While this calculation is often accurate, there are times when the calculation will be greater or less than the actual cost. The actual cost of shipping and handling is calculated at the time of shipment, and any adjustment necessary will be made.
Son of a Sailor is not responsible for carrier delays, damage, or loss. Should your item arrive damaged, please photograph the packaging and the product so that we may assist you in making an insurance claim with the carrier.
Please make any cancellations or changes within 48 hours of placing your order. Any cancellations or reductions in your order after 48 hours may be assessed a 15% restocking fee.
Exchanges on new, unused, currently available merchandise may be made at our discretion. Please contact us prior to shipping any items to the studio to discuss your exchange. Son of a Sailor reserves the right to deny the exchange of any goods that it does not deem to be in "like-new" condition. All shipping expenses for exchanged merchandise are the responsibility of the retailer.
Son of a Sailor accepts returns on defective merchandise only, and are valid for exchange or credit. Please request return authorization before shipping returned merchandise. Items returned without authorization are not the responsibility of Son of a Sailor.
Son of a Sailor stands behind our products and we are happy to repair damaged merchandise from retailers or your customers. Repairs may be subject to a fee, depending on the situation. Please contact us with your desired repair to discuss specifics.
+ Son of a Sailor expressly prohibits the resale of our goods on third party vendor sites such as eBay, Amazon, or Etsy. Doing so without prior consent is a direct violation of our wholesale agreement. +
We'd like to thank you for your business, and we look forward to working with you! Please let us know if you have any questions or concerns.