FAQ

Son of a Sailor items are handmade with care and great detail. Please keep in mind that no two handmade items will be exactly alike. There will be slight differences, as much as we try to remain consistent.

If you are not pleased with your item, please let us know so that we may do our best to make you happy! 

 

CARE INSTRUCTIONS

We offer a broad assortment of items, and care instructions will vary from one item to another. Below is information about many different materials we use, that we hope will help in aiding in the long life of your product. If you have any questions about your Son of a Sailor item, or aren't sure exactly which materials your item is made of, don't hesitate to contact us -- we are happy to help!

Stela

Our STELA collection is made of hand-forged brass, gold-filled chain, and various gemstones. The chain used in the collection is 14k gold-fill, which should not tarnish at any point. If it becomes dirty, just wipe with a dry cloth. The pendants in this collection are made of hand-forged brass or cast bronze, both of which can be cleaned using a polishing cloth and should be kept in a clean dry place. You can use a jewlery polishing compound if you desire, but we recommend regular polishing with a jewelry polishing cloth to maintain the finish. Gemstones should be wiped clean with a dry cloth, and you should avoid exposing them to polishing compounds. All jewelry should be removed before swimming or showering to ensure the quality of the piece.

Brass

Brass is a metal that antiques, or oxidizes, over time. With exposure to the elements (moisture, salt in the air, etc.) brass tarnishes and will grow to a dark golden brown finish. Unpainted, raw brass may be polished to restore its shine. Many of our items are hand-painted or have a patina applied, and should not be polished. 

Painted Brass

Our Core collection features hand-painted brass charms that also have a clear coat. These charms should be kept in a clean, dry place to maintain their finish. These pieces should be removed before swimming or showering to ensure the quality of the piece. In the event that your charm becomes exposed to elements that damage the clear coat, polyurethane can be applied in a thin, even coat to prevent further damage. An easy DIY method is to brush on a thin, even coat of clear nail polish. 

Land 

Pieces in our LAND collection, like the Tuya necklace, feature a graphic shape that is applied to the charm as a patina. This patina is a chemical reaction with the brass, and can be polished away. Additionally, and will change over time. The areas of the charm without the finish may be polished, but the darker "mountain" shapes should be avoided.

Leather

Leather items should be kept in a clean, dry place and not worn while showering or swimming. If necessary, painted portions can be wiped with warm water and mild soap, and leather may be spot cleaned. Leather will become more brittle and less conditioned with repeated exposure to water, so it is best to avoid getting leather items wet.

Wood

Many of our wood products are hand-painted, such as the knives and flash drives. These items are finished with a clear coat to protect the finish, but should be handled with care and kept in a dry, clean environment. Items will earn a patina of wear with regular use.

Raw wood items like the Baker cutting board and the London valet are finished with conditioning oils to maintain the finish of the wood. The cutting board should not be put in the dishwasher, but rather should be washed by hand and dried immediately after wash. Regularly adding oil (like cutting board oil or olive oil) will keep wood conditioned. The London valet should be wiped with a dry cloth, and wood conditioner may be added if necessary.

Shave Kit

Our Victor shave kit features an all-natural soap that can be used in its wooden cup. Simply wet the shave brush, and lather the soap within the cup. After shaving, it is recommended that the brush be hung to dry and any excess water be poured out. Keep your Victor shave kit dry when not in use, and avoid pouring water directly into the cup. Shave brushes may be hung to dry for best results.

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PACKAGING

Items are typically packaged in a stamped muslin bag. If you would like your item packaged in a box and/or you would like your item(s) gift wrapped, please contact us --- we're happy to do so.

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RETURNS

Son of a Sailor accepts returns on most new, unused items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please return items with delivery confirmation--we cannot be liable for items lost on their way back to our studio! 

Exchanges may incur additional shipping charges. 

If your item arrives damaged, please provide photographs of the packaging and the damaged item.    

Please note that all sales are final on any custom item.

If you would like to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

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SHIPPING

When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Items will be shipped from our Austin, Texas studio within 1-3 business days. Please allow additional time for custom orders. 

International orders will be accompanied by a customs form that states the full value of the item(s) you're purchasing. Please note that your country may levvy duties, taxes, and/or customs charges for your purchase. Son of a Sailor is not responsible for any import charges your country may impose, nor can we mis-represent what we are shipping to you! 

Additionally, when shipping international orders via the US Postal Service we are unable to track your package once it leaves the United States. The only courier services that provide tracking for international packages are those such as UPS and FedEx. We are happy to ship via UPS or FedEx, if you so desire.

All items shipped via USPS include insurance, as Son of a Sailor is not responsible for delays, damage or loss. We will do our best to ensure the arrival of your package and send tracking information accordingly. If your package arrives damaged, please save the packaging and photo document the incident upon arrival so that an insurance claim may be processed.

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WHOLESALE

Son of a Sailor is pleased to partner with stores around the world. We try our best to ensure that stockists are not only a good fit, but that we respect the location and proximity of each of our stockists whenever possible. If you are interested in carrying Son of a Sailor, please visit our Wholesale page and tell us a little bit about your store!

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SPECIAL REQUESTS

We are happy to talk with customers about special requests. If you need larger quantities of an item, or are looking for something in particular, please don't hesitate to contact us!

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Thank you so much for visiting Son of a Sailor!

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